Shipping Info

We ship all orders using cold-chain insulated packaging to ensure your food arrives fresh, safe, and ready to grill.

Shipping Schedule

  • Orders placed Monday–Wednesday ship same or next day

  • Orders placed Thursday–Sunday ship the following Monday to prevent weekend delays

  • No products sit in transit longer than 48–72 hours

Shipping Methods

We use:

  • UPS 2-Day Air

  • FedEx Express

  • Regional cold-chain partners (select states)

Cold Packaging

Every order includes:

  • Insulated liners

  • Gel cold packs

  • Optional dry ice (depending on distance & temperature)

We guarantee your box stays properly chilled throughout transit.

Tracking

You will receive:

  • Order confirmation

  • Shipping confirmation

  • Live tracking link

  • Delivery notification

Fresh Arrival Guarantee

If your order does not arrive cold to the touch, we will replace it free.